Kiva Auditorium Rules

To ensure the safety of all patrons and guests, Kiva Auditorium has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund.

If you have any questions, please contact the box office at 505.768.4575.

Accessibility Policy

Kiva Auditorium can provide accommodations as required by guests. To ask about accommodations before the show, please call the box office at 505.768.4575.

If you are disabled and require assistance, please check in with the manager on duty when you arrive.

Arrival Policy

The show starts promptly at the time listed on your ticket. For certain events, latecomers may have to wait in the lobby before being admitted. 

These shows will be detailed in the program guide.

Bag Policy

Large bags should not be brought into the venue. Please leave large bags in your vehicle.

All bags are subject to search upon entry.

Camera Policy

Cameras and recording devices are generally not permitted at events. Cell phones and other electronic devices must be silenced or turned off. 

Cancellation Policy

If an event is canceled due to inclement weather or cancellation, ticket holders will be informed as soon as possible through media and the website. Please contact the venue at 505.768.4575 to ask about refunds or postponements.

Food and Beverage Policy

Savor…SMG is the exclusive in-house provider of all food and beverage in the Albuquerque Convention Center. The venue does NOT permit any outside food or beverage without expressed written consent from Savor.

Lost and Found 

Lost something during the show? Ask event staff during the show for help with finding the lost and found station. After the show please call the lost and found office at 505.768.4575. Be prepared to leave your full contact information and detailed information about the lost item(s).

Kiva Auditorium does not claim responsibility for lost or missing items.

Prohibited Items 

To ensure a safe and comfortable environment at the show, the following items are prohibited from entry. Admission will be denied to anyone carrying the following items.

• Cigarettes
• Lighters
• Cameras
• Knives, guns, or weapons of any kind
• Outside food and drinks
• Contraband of any kind
• All other items deemed prohibited at the discretion of stadium management

Smoking Policy

Smoking, including cigarettes, vapes, cigars, or other smoking paraphernalia is not allowed within Kiva Auditorium.